Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page answers the common questions players ask about managing their account and funds. You will find clear, direct answers on withdrawals, verification, turnover, payment channels, and what happens if a game drops mid-round. We also explain how to set deposit limits, why only one account per person is permitted, and how balances and bets are displayed in ringgit. Read through for quick clarity on these practical topics.
Getting an Answer Not Listed Here
If your question is not covered here, the quickest route is to open the live chat in the lobby. The support team is available around the clock and can assist in both English and Bahasa Malaysia. You can also browse the in-site help centre for detailed guides. For account-specific issues, you may be asked to verify your identity for security, but the team will guide you step by step.
Related: Arcade Games, Fishing Games, Live Games, and the offers running now.
Answered briefly
Which payment channels are supported?
We support bank transfers, online banking via FPX, and popular e-wallets like Touch 'n Go, GrabPay, and Boost. DuitNow is also available for instant transfers. All deposits are credited automatically, and you can choose your preferred method when making a transaction.
Is there an app?
It runs in a mobile browser. There is nothing to install and no app store step, and arcade games and fishing games behave identically on a phone.
How do I set a deposit limit?
To lower a deposit limit, it applies instantly to your next deposit. However, if you wish to raise a limit, you must wait 24 hours for the increase to take effect. This cooling-off period helps you make careful decisions about your spending.
How do I see what is running?
On the offers page — and the articles covers how to read one before claiming it.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists Touch ’n Go, ShopeePay and FPX.
Why is only one account per person allowed?
The main reason is to keep the platform fair and secure. Allowing multiple accounts would let someone abuse welcome bonuses or manipulate promotions, which is unfair to other players. So, the rule is strictly enforced, and any duplicate accounts found will be closed.